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I didn't have the problems until we began using Skype for Business. I am using the CO54 Plantronics Charging base and theĪPU-75 (adapter) that plugs directly into my Surface Pro laptop. What happens is Skype will hi-jack my audio plantronic device when I am taking a call on my softphone (Xlite Bria) even after I have closed out of Skype all together. I am not getting an error because the problem I'm having occurs when I am NOT on Skype. Meantime, to help users get a rich audio or video quality features when use Skype for Business, please kindly check whether your headset is listed in the Skype for Business Certification program. Update Now to apply the newest version of Office. You can open any other Office apps (such as Outlook) and then go to To make sure you have the best user experience of Skype for Business, please kingly check whether you are using the latest version of Skype for Business. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.

Sylvie - * Beware of scammers posting fake support numbers here.

Please provide us a screenshot of your Skype for Business version. Do you receive any error message? We would be very grateful if you could share any screenshots of your symptom to help us understand your situation more clearly.Ģ. If your headset is listed in the above article but you still have this problem, please kindly provide us the following information for further analysis:ġ. Office Updates > Update Now to apply the newest version of Office. You can open any other Office apps (such as Outlook)

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